PRIVACY POLICY STATEMENT
Privacy Statement
Five Trees Biotechnology Co., Ltd. (hereinafter referred to as "the Company") respects the privacy rights of all users of the "Flower Leaf Scalp Care" website (hereinafter referred to as "this Website"). Please read the following protection statement of this Website to help you understand the purpose, category, scope and method of collecting your personal data and the rights you can exercise.
This website reserves the right to revise this Privacy Statement and Notice Regarding Personal Data Collection and related matters at any time, and may publish the revised version in an appropriate location on this website's official online store or update the content of this webpage without further individual notice. You can read the revised Privacy Statement and Notice Regarding Personal Data Collection and related matters on this website at any time.
Purpose, Method and Scope of Personal Data Collection
1. The purpose of this website collecting your personal data is to provide customer and membership management services, business and technology information, online shopping and other e-commerce services, marketing of this website and its products, shipping and delivery of purchased products, statistical surveys and analysis, and information and database management.
You do not need to enter your personal information to browse this website. However, this website will obtain your name, address, home phone number, mobile phone number, refund transfer account information, financial institution account numbers and names, ID card number, passport number for foreign nationals, date of birth, gender, age, nationality, types of consumer products and services used, and personal or family consumption patterns (including browsing cookies) depending on the nature of the individual services provided. Users have the right to choose to provide personal information, but if you do not provide it, this website will be unable to provide related services and may be unable to fulfill the rights and obligations under the membership agreement with you.
2. To protect your privacy and rights, when you use a credit card to make a purchase, the payment system will directly connect to the online card-swiping interface of the credit card acquiring bank. This website will not record any information you enter on that interface in order to maintain the confidentiality of your credit card information.
3. To provide you with a faster and more convenient refund service, when your order is eligible for a refund, this website will request the refund account information of the purchaser or recipient: bank name, account number, and account holder. This website will only use your refund transfer account information for the refund service.
4. In addition to the above-mentioned categories of personal data, for user convenience, this website may use cookies to manage the e-commerce website and record your activity on this website, in order to provide services more tailored to individual user needs. Cookies are data that allows a web server to identify a user. When a webpage is normally accessed, the server cannot identify whether a user has visited before or how many times they have visited. Therefore, when browsing a webpage, the server writes a short piece of information to the user's hard drive via the browser. The next time the browser requests the server to return a webpage, it will send the cookie data to the server first. The server can use the cookie data to identify the user. With the user's visit data, the web server can analyze and perform different actions or return specific information based on different readers' preferences. This website will write and read cookies in your browser in the following situations:
● To provide better and more personalized services and facilitate your participation in personalized interactive activities, such as storing information on your preferred specific areas or storing passwords so that you don't have to enter them every time you visit this website.
● To count the number of visitors and analyze browsing patterns, in order to understand how the website is viewed and to provide a reference for improving the website's services.
● If you choose to refuse all cookies, you may not be able to use some personalized services or participate in some activities. You can choose to modify your cookie acceptance level in your browser, including accepting all cookies, being notified when cookies are set, and refusing all cookies.
5. In addition, this website retains records generated by users during their browsing or querying, including the IP address of the connection, usage time, browser used, and the data and records viewed and clicked. This data is used internally for website traffic and online behavior analysis to improve the quality of our services. This website and our company only analyze the total behavior of all users and do not analyze individual users.
6. Advertisers on this website or websites linked to this website may collect users' personal data. These advertisers or linked websites should have their own individual privacy statements or measures. These statements or measures are not applicable to this website's privacy statement and personal data collection notice, and this website assumes no legal responsibility. Users may provide personal data on social media platforms on this website. Since this website is not the collector of such data, this information is not covered by this website's privacy statement and personal data collection notice, and this website assumes no legal responsibility.
7. Any communications or materials other than personal data transmitted by users to this website, including but not limited to opinions, customer responses, preferences, suggestions, support, requests, questions, etc. (hereinafter referred to as "Other Messages"), shall be considered outside the scope of personal data as defined in this Article and shall be processed as non-confidential and non-proprietary data. When a user transmits Other Messages to this website and they are received, it shall be deemed that the user agrees to authorize this website to use Other Messages for investigation, statistics, etc., free of charge.
Period, region, target and method of use
1. Period of Use: This website may use such personal data permanently during its operation, unless otherwise stipulated by law.
2. Region: Your personal data will be used for the regions where this website and our business partners (including but not limited to suppliers, couriers, logistics providers and other service providers or agents) are located and provide services.
3. Target audience and methods of utilization:
This website is currently operated by our company, which is also the brand owner of the products sold on this website. Therefore, this website will provide your personal data to our company for joint use. This website will process and use personal data for the specific purposes collected through electronic, written, telephone, telecommunications, internet, and other means.
In addition to being used for member management, customer management search and query functions on this website, your personal data will also be used in the following ways:
● Delivery of goods and paper invoices: When receiving or delivering ordered or returned products, and when sending related items, this website will provide your personal information to the entrusted suppliers, logistics companies, express delivery companies, home delivery companies, freight companies, etc., to facilitate the delivery service.
● Marketing Activities: This website will use users' addresses, emails, and phone numbers to promote the website's products or activities (including but not limited to sending commercial materials such as newsletters, EDM, and SMS), notify you of updates and promotional information for related services, provide users with various electronic information and other service-related marketing information, or exchange opinions and information regarding polls, events, message boards, etc., and contact users.
● Exclusive Member Services: Member-only zone services, birthday gifts, promotional activities, discount coupons, shopping records, order information, e-invoices, credit card spending rewards, returns and exchanges, and after-sales service, etc.
● Business and market analysis: Analyze user browsing data or advertisements based on personal attributes such as gender, age, residence, interests, hobbies, purchase history, and website browsing history to develop new services and improve existing services.
● Online Activities and Surveys: This website will use users' names and ID numbers as the basis for the prize draw, and will use users' phone numbers, email addresses, and addresses to notify users of the draw results and for analysis purposes. This website will not use this information for any other purpose without the user's consent. Except for publishing the list of winners as reasonably necessary for the activity, this website will never publish any information about individual users.
● This website and brand owners will use users' personal data for member activities, statistical analysis of member purchases of goods and services, online marketing activities, and adjustment or release of product information.
● Customize advertising and the web page content you see, meet your requirements for products and services, improve our services, contact you, conduct research, and provide market analysis or business reports to internal and external clients without personal data.
● In the future, if the operating rights of this website are transferred to the brand owner or other third parties, in order to allow you to continue using the services of this website, our company will transfer your membership information and transaction records to the person subsequently responsible for operating this website.
● Other uses for specific purposes with the user's consent in writing, by email, by fax, or by clicking a button on a webpage.
Exercise of user rights
Here is a brief explanation of your rights under Article 3 of the Personal Data Protection Act, and the principles this website follows:
1. After registering as a member on this website, you can use your registered account and password to check the status of the personal information you provided.
2. You can supplement or change the personal information you previously entered at any time using your registered account and password; however, this website may require you to provide appropriate explanations when necessary.
3. You can send an email to the customer service mailbox or call the customer service center to request the cessation of collection, processing, use, or deletion of your personal data. However, once the user has completed the procedures for requesting the cessation of collection, processing, or use of personal data, or requesting the deletion of personal data, the services provided to the user by this website will be suspended or terminated, and this website will handle related matters within the scope permitted by law.
4. If you do not wish to provide the personal data required for various services or transactions to this website, or do not agree that this website may collect, process, use, and internationally transfer your personal data in accordance with laws and regulations, this Privacy Statement and Personal Data Collection Notice and related notices, this website will fully respect your decision. However, depending on the nature or conditions of the service, you may be unable to use the relevant service, fulfill your rights and obligations, or complete the transaction (for example, if you refuse to provide your birthday, you will not be able to register as a member or enjoy birthday rewards). This website reserves the right to decide whether to agree to provide such relevant services or complete such transactions.
Disclosure of personal data
1. Personal data obtained by this website may be provided to the brand owners of the products sold on this website, our company, and the outsourced suppliers of this website (including but not limited to suppliers and suppliers of logistics, express delivery, payment or event gifts, display items and other assistants or agents) for the specific purposes announced, as needed for business purposes.
2. This website will never sell, exchange, or rent your personal information to other groups or individuals. It is for internal processing and use only, except in the following circumstances, where this website is not required to notify the user in advance:
● You need to share your information with others or companies in order to provide the products or services you want.
● Based on legal provisions or as required by judicial authorities and other competent authorities based on statutory procedures.
● To safeguard national security, enhance public interests, and prevent significant harm to the rights and interests of others.
● To avert danger to the user's life, body, freedom, or property, and to protect the rights and interests of the parties involved.
● With the user's written consent or authorization.
● Based on good faith, we believe that disclosure is necessary for the law.
● In the event of a change in the person responsible for operating this website, the user's membership information and transaction records will be transferred to the new person responsible for operating the website so that users can continue to use the services of this website.
● Used for management purposes to maintain and improve website services.
● To protect user privacy, this website cannot allow individuals to access other users' account information. If you need to access other people's information for legal reasons, please file a criminal complaint with the police first. This website will fully cooperate with the police and judicial authorities to provide all relevant information required for the investigation and solving of cases.
● If this website needs to share your personal data with a third party providing such service or benefit in order to provide other services or benefits, we will provide full explanation and inform you during the event, and you are free to choose whether to accept the service or benefit.
Data storage and preservation methods
Your personal data is securely stored in this website's database system. Furthermore, everyone must access and use the data within the framework of the data authorization management regulations established by this website. Unauthorized personnel cannot access the data through the authorization control system.
Personal data security
This website will use reasonable technologies and procedures that comply with industry standards to protect the security of personal data.
Self-protection measures
Please keep your password and/or any personal information safe. Do not provide any personal information, especially your password, to anyone. Before leaving your computer or ending your use of this website's services, please remember to log out of your account. If you share a computer with others or use a public computer, please remember to close your browser window to prevent others from reading your personal information or emails.
Privacy Policy Consultation
If you have any questions about this website's privacy policy and data collection notice, please use [contact information].Contact UsAlternatively, you can contact our customer service via email (service@florafloral.com), and we will respond as soon as possible.